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BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided
with the problem listed:
Problem Solution
Poor baking results Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature
or baking time. See “Adjusting oven temperatures” on page 23 if you feel the oven is
too hot or cold.
Appliance is not level Be sure floor is level, strong and stable enough to adequately support range. If floor is
sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven and place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tight to allow clearance for appliance. Contact
builder or installer to make appliance accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Entire appliance does not work. For models with a power cord, make sure power cord is plugged properly into outlet. If
electricity to home is working, check fuse box or breaker. Call your local electric
company for service outage information.
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance.
Oven portion does not operate. The time of day is not set. The oven clock must first be set in order to operate the oven.
See “Setting the Clock” on page 13.
Be sure oven controls are set properly. See “Oven Control Functions” on page 14 and
review instructions for the desired cooking function in this manual or see “Entire
appliance does not operate” in this checklist.
Oven light does not work. Be sure the oven light is secure in the socket. See “Replacing the oven light” on
page 31.
Cooking zones do not glow when
heating.
Induction cooking zones will not glow when in use. Induction cooking uses electromag-
netic energy to induce heat directly to the cookware.
Flames inside oven or smoking
from oven vent.
Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present
when using Broil, see “Setting Broil” page 17.
Self Clean does not work. Oven control not set properly. Review instructions in Self Clean section.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during Self Clean. Always remove oven racks from oven
cavity before starting a self-clean cycle. Clean by using a mild abrasive cleaner
following manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
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